Refund Policy

All products sold by StoryTours AI LLC are digital self-guided audio tours delivered instantly via email and accessed through the VoiceMap mobile application.

Digital Goods Exemption

Because our products are immediately accessible digital downloads, all sales are final once the unique voucher code has been successfully redeemed within the VoiceMap app. We cannot issue refunds for tours that have already been unlocked.

Exceptions

We will issue a full refund or replacement code under the following circumstances:

• Technical Failure: If a system error prevents your voucher code from being delivered or functioning correctly, and our support team cannot resolve the issue.
• Unredeemed Codes: If you have purchased a tour but have not yet redeemed the voucher code in the VoiceMap app, you may request a refund within 14 days of purchase.

Non-Refundable Circumstances

We do not issue refunds for circumstances outside of our control, including but not limited to:

• Monument, palace, or garden closures (e.g., strikes, extreme weather, security events).
• Failure to purchase official venue admission tickets.
• Customer device issues, including lack of storage space, depleted battery, or lack of cellular data/Wi-Fi to download the tour.

How to Request a Refund

If you experience a technical issue or wish to refund an unredeemed code, please email [email protected] with your Stripe receipt or Booking Reference number.